Dometic Marine held an intensive three-day training course last week for more than 50 of the company’s OEM support dealers to provide technical and servicing instruction on its new watermakers and a range of air-conditioning equipment.
Dometic experts were on hand to lead the specialist classes and provide the latest practical and theoretical knowledge about some of the company’s key products.
Course leaders included US-based Dometic Reverse Osmosis Systems national account manager Joe Pinto; Julien Le Feuvre, head of marine OEM – EMEA; Paul Hickinbotham, director EMEA – sales and administrations & commercial division; and Steve Morris, director EMEA – technical and sales application division.
“The quality of our sales and service personnel and the extent of our global support network is extremely important to us which is why we have committed the time and resources to regular training courses for our OEM and aftermarket dealers. Dometic has a well-earned reputation of training and investing in our technical dealers so that they can fit, service and advise about a broad range of equipment,” explains Dometic’s Julien Le Feuvre.
Dealer technicians from across Europe and the Middle East learned about the Dometic Sea Xchange and Spot Zero reverse osmosis system watermakers, as well as self-contained and direct expansion air conditioning and chilled water air conditioning systems.
With Dometic expanding its presence in the fresh water and sea water reverse osmosis systems marketplace, the visiting dealers were advised about the installation, operation, benefits and after-sales servicing for the new range of recently-launched watermakers.
They were also taught about all aspects of Dometic’s established Cruisair and Marine Air air-conditioning systems, chosen by manufacturers across the world.
Official certification was awarded to the attendees following the technical courses, which were held at the Dometic UK base in Blandford.