New green initiatives included in refurbishment
MDL Marinas has announced that it spent £5m on infrastructural maintenance and development at its 19 UK marinas and boatyards this year, improving the customer experience for berth holders, visitors and tenants.
The investment included £1.2m on replacing and re-decking pontoons, providing marina users with modern, stable and anti-slip access to their boats throughout the year.
All tides access to MDL’s marinas is guaranteed for another 12 months following over £750,000 of expenditure in dredging, with a further £500,000 devoted to refurbishing the onsite toilet and shower facilities, and £400,000 being allocated to new plant, including forklifts, hoists and boat movers.
This year, £119,000 was spent on staff training, from safety training and plant specific training to First Aid at Work, Powerboat Level 2 and VHF courses.
“Our staff are our biggest asset,” says Kerry Marriott, head of operations at MDL. “It’s the team that makes a difference as to whether we just provide a service or we provide an exceptional service, offering an amazing experience for berth holders, visitors and tenants.”
In addition, MDL is investing £350,000 in IT systems, including upgrading the WiFi to Wi-Fi 6 across all its marinas, providing berth holders and visitors with a faster internet connection to their boats.
Developments to MDL’s website, and a new CRM system, mean berth holders can renew their berthing agreements online, making the process quicker and easier. Additional services, such as visitor berthing and boatyard services, can now also be requested online.
To further improve the experience had at any of MDL’s marinas, changes have also been made to the systems and processes which allow MDL’s marina managers to manage the quality of the marinas and make visible improvements on an ongoing basis.
The new systems will increase efficiency and free up staff to be out and about in the marina, spending more time with customers, vastly improving the experience and enjoyment of a visit.
“The investment in IT is not visible like the investment we’ve made elsewhere, for example, in the new green initiatives, such as solar panels, waste management and electric charging points, but it is laying a foundation for the marinas to thrive and become even more customer centric. Everything we do is focused on enhancing the experience of our marinas for all,” Marriott adds.