DNV GL now offers remote vessel inspections using the new Veracity data platform

DNV GL's Maritime Operational Centre in Hovik, Norway

DNV GL’s Maritime Operational Centre in Hovik, Norway

All vessels classed by leading classification society DNV GL can now make use of a new option to have some inspections undertaken remotely using the new Veracity data platform. This new digital option could prove a significant development and ease pressure on the number of available surveyors.

The new platform means that for a range of surveys, a DNV GL surveyor will not be required to travel to the vessel. Instead, by using an online connection or video streaming link, a dedicated team of remote surveyors can provide support to vessels anywhere in the world with documentation, images, video (streaming or recordings), and input provided by the customer and crew.

“This is another big step forward in using the power of digitalisation and increased connectivity to deliver smarter and more efficient services,” said Knut Ørbeck-Nilssen, CEO of DNV GL – Maritime. “Remote surveys allow us to free-up time for our customers, while delivering our services with unparalleled response time.

“In addition,” he adds, “cutting down on unnecessary travel can result in lower costs, less waiting, and more operational up-time. We’ve had a great response from our customers and support from major flag states, and we are deeply appreciative of the feedback provided to us to make this project a great success.”

More than 1,000 remote surveys were completed in the pilot and scaling-up phase by the Direct Access to Technical Experts (DATE) units based in the Maritime Operational Centre in Høvik, Norway, alongside units in Hamburg, Singapore, Houston and Piraeus. Technology testing began in 2017, with the first production pilots in June 2018, and now the entire DNV GL fleet is able to take advantage of the service.

“Our technical team and senior management recently met with DNV GL at their Maritime Operational Centre in Høvik and were impressed with the demonstration of the society’s infrastructure and technology to support their remote survey capability,” said John Ramage, chief operating officer of International Registries Inc. “The Marshall Islands Registry recognises this is an innovative solution and is pleased to support DNV GL in improving service delivery to our mutual clients.”

When a customer makes a survey request through DNV GL’s fleet portal on the Veracity platform, they may, for some survey types, be given the option by the system to choose to carry out the survey remotely. All such survey requests are then evaluated by a remote surveyor to make sure that the survey can be offered remotely. The remote survey regime has been constructed to ensure that the level of assurance is equivalent to an onboard survey.

“We are running the remote surveys through our popular DATE hubs,” said Ørbeck-Nilssen. “This gives us consistency in how the surveys are handled and the ability to offer around the clock service anywhere in the world at exceptional quality levels. In addition, the introduction of electronic certificates for all vessels, which allows us to publish and transmit the survey results immediately, has been pivotal to our successful launch of remote surveys.”

The types of surveys able to be offered as remote surveys include: occasional surveys that fall between periodical surveys, documentation-based surveys, testing and witnessing systems during normal operation, and surveys not ordered together with annual surveys. Periodical surveys like the annual survey of a vessel are not part of the remote survey programme as they require a surveyor onboard.