The UK’s Sunseeker International has launched a new ‘Priority Service’ in collaboration with Volvo Penta.
The company says its free aftercare service underlines Sunseeker’s ongoing commitment to customers by offering “exceptional customer service and aftersales support” and covers all Volvo Penta engines and accessories, whatever their age.
The new service will offer advanced diagnostics and troubleshooting expertise, rapid response and field service care. Customers and captains will be provided with a telephone number for a dedicated 24/7 assistance hotline, available in four languages. The operator will provide support throughout and keep the customer fully updated on the progress.
The case is recorded in the Volvo Action Service (VAS) system and a preliminary analysis of the issue is completed which immediately triggers the suitable corrective measure required. Customers may then be directed to the nearest Volvo dealer with the relevant expertise to help rectify the issue.
The Volva Penta dealer network is made up of around 4,000 authorised leisure marine dealers, offering assistance to customers worldwide.