The UK’s Racecourse Marina on the River Thames in Windsor received a Five Gold Anchor Award at the London Boat Show earlier this month.
The award follows a £1m investment in new pontoons and shoreside facilities at Racecourse by its owner, Tingdene Marinas.
The project increased the marina’s capacity by 50%, to 262 berths.
“We’ve transformed the marina right across the board since we arrived two years ago. Not just with our brand-new pontoon system, but also in other important areas such as offering a better crane service, training our staff to offer excellent service to our berth holders, providing designated car parking, nicer landscaping and security gates that were designed bespoke to our requirements,” says Racecourse Marina manager Neill Walker.
The Gold Anchor Scheme is administered by The Yacht Harbour Association (TYHA) and delivered by independent auditors, who inspect every detail of marinas, from facilities to processes and customer service.
“Racecourse has achieved this prestigious accreditation at a time when Gold Anchor standards have been elevated from an already challenging level to reflect the growing standards within marinas globally,” said TYHA manager Jon White, speaking after the awards ceremony.
“Neill Walker was extremely helpful and worked his way through an agreed action plan to ensure that they hit the required standards for customer service, facilities, procedures and services.”
Tingdene owns and operates well over 2,000 berths across a network of nine UK marinas.